Operator flagship
Service Desk
The morning queue, dialed in.
- Tickets, queues, SLAs, escalations, on-call, CSAT
- Saved views, column persistence, density toggle
- Bulk update, merge, mass-reply, keyboard shortcuts
TitanPSA
Coming soon
One product. One database. Your whole MSP.
Replaces HaloPSA, ConnectWise, Autotask, Jira, Confluence, and QuickBooks. Built for the morning queue.
Early access opens in waves. No demo gauntlet, no sales call.
Early access
Be first in line.
Email only to start. We’ll ask the rest when access opens.
What goes away
One product replaces the stack you maintain.
Every MSP runs the same six-tool sprawl. Each one with its own login, its own data model, its own integration that breaks every quarter. TitanPSA is the single product that ends that.
At 7:02 AM your dispatcher opens the queue. One tab. Tickets, SLAs, on-call, the customer’s asset history, the project they’re a milestone behind on, the unbilled time from yesterday — it’s all on the same screen, in the same database, under the same nav.
No syncing. No CSV exports between PSA and project tool. No integration that “mostly works” until the schema changes. No hunting through Confluence for a runbook the tech who left wrote three years ago.
Just one product, built for the morning queue.
You stop paying for
- PSAHaloPSA · ConnectWise · Autotask
- Project toolsJira · Asana · Monday
- DocumentationConfluence · SharePoint · Notion
- BillingQuickBooks · Xero · Stripe Billing
- TitanPSA
What you get
Five pillars. One database. Same navigation tree.
Projects
Templates, milestones, budget tracking, automation.
Billing
Contracts, invoices, time-to-cash, QuickBooks sync.
Documentation
Customer-scoped spaces. Search that finds the runbook.
Reporting
Utilization, profit, SLA — real-time, drill-down.
Pricing
One number. No asterisk.
The price is the price. Every module included. Tiered down as you grow.
Per technician · per month
$TBDstarting
Final pricing publishes with launch. Early-access cohort gets the floor rate locked for year one.
Included
- All eight modules. Service desk, projects, docs, billing, reporting.
- Unlimited tickets, customers, projects, documentation pages.
- Stripe + QuickBooks sync. M365 / Google sign-on. Webhooks + API.
- 01
No module pricing
Every feature on day one. No upsell tier, no add-on cart.
- 02
One number per tech
Count your technicians. That’s the math.
- 03
Discount as you grow
Tiered pricing rewards scale instead of punishing it.
Questions worth answering
Six questions every MSP already asked.
The recurring objections from the tenants we have already onboarded. Pricing, ownership, migration, integrations, AI, timeline — answered without the marketing varnish.
Every module on day one. Service desk, projects, documentation, customers, billing, reporting, automation. No tier upsell, no add-on cart. Per-technician monthly billing — count your techs, that is the math. Final numbers publish at launch; the early-access cohort gets the floor rate locked for year one.
You own it, period. TitanPSA holds it as a processor on your behalf. Export is always available via API or admin UI; on cancellation you have 30 days to export everything before hard deletion. No data hostage situations.
CSV import for tickets, customers, contacts, assets, contracts. The import wizard ships with templates per source PSA so most fields map automatically. Time entries + open-ticket SLA clocks are preserved. White-glove migration is available for tenants with >5,000 open tickets — talk to us.
M365 (Microsoft Graph) + Google Workspace OAuth for sign-on and shared mailboxes. Stripe + QuickBooks Online for billing sync. Webhooks + REST API for everything else. RMM is intentionally out of scope — TitanPSA integrates with whichever RMM you already run rather than competing with it.
AI features are opt-in and surface-by-surface. Each feature explicitly labels what data is sent and which provider sees it (e.g. ticket summarization sends ticket text, not customer PII). No model training on tenant data. Fine-tuned models are not on the roadmap; we use hosted inference (Anthropic, OpenAI) and stay model-agnostic.
Public launch ships when the feature surface is operator-grade across all eight modules. Early-access cohort is provisioning now under invite. Get on the list via the homepage form; we onboard in batches small enough to keep support quality high.