Triage happens without a huddle.
The overnight backup alert arrived at 05:47 with its customer, priority, and resolution clock already set by rule. At 07:04 both criticals have owners: one routing rule, one page to on-call, zero forwarded emails.
07:02Monday
The queue is already moving.
TitanPSA runs the MSP morning: dispatch, SLA clocks, escalation, time entries, and the billing those minutes become. One database. One login.
Get early access
Opens in waves. No demo gauntlet, no sales call.
07:04The shift
Triage happens without a huddle.
The overnight backup alert arrived at 05:47 with its customer, priority, and resolution clock already set by rule. At 07:04 both criticals have owners: one routing rule, one page to on-call, zero forwarded emails.
The clock does the worrying.
Every ticket carries its resolution clock; the backup failure is due by 07:47. When it crosses the escalation threshold, Tier 3 - Engineering gets it with the SLA intact. Nobody re-types anything, and nobody asks whose problem it is.
Resolved, 28 minutes inside target.
The fix lands and the timer stops itself. The time entry is already on the ticket: 0.6 hours, Dana, stamped 07:19. No end-of-day reconstruction from memory and Slack scrollback.
The minutes are already priced.
TitanPSA knows which agreement covers what. The Metro Healthcare hours post to their managed-services contract at $0.00; the NovaStart T&M half hour queues to the next invoice at $150 an hour. Month-end stops being archaeology.
The shift
The clock does the worrying.
Every ticket carries its resolution clock; the backup failure is due by 07:47. When it crosses the escalation threshold, Tier 3 - Engineering gets it with the SLA intact. Nobody re-types anything, and nobody asks whose problem it is.
Resolved, 28 minutes inside target.
The fix lands and the timer stops itself. The time entry is already on the ticket: 0.6 hours, Dana, stamped 07:19. No end-of-day reconstruction from memory and Slack scrollback.
The minutes are already priced.
TitanPSA knows which agreement covers what. The Metro Healthcare hours post to their managed-services contract at $0.00; the NovaStart T&M half hour queues to the next invoice at $150 an hour. Month-end stops being archaeology.
Ledger
Five subscriptions become one line item.
The morning you just watched touched dispatch, SLA policy, escalation, time tracking, and billing. In most shops that is four tools and a prayer that the integrations held overnight. Here it was one database.
Carried from the shift · 07:24
0.6h#247 · Dana MMetro Healthcare · Managed Servicescovered$0.00
0.5h#243 · Sam KNovaStart Inc · T&M @ $150/hrqueued to next invoice$75.00
- PSA and ticketingHaloPSA · ConnectWise · Autotask
- Project trackingJira · Asana · Monday
- DocumentationConfluence · SharePoint · Notion
- The glue between themZapier · Make · CSV exports
TitanPSAone subscription, per technician
QuickBooks stays for accounting; TitanPSA syncs to it. Your RMM stays; TitanPSA integrates with it instead of competing.
Spec sheet
The rest of the shift.
The morning queue is one module of eight. Everything below ships in every subscription; nothing here is an add-on.
Service Desk
Queues, SLA policies, escalations, on-call, major incidents, CSAT.
Bulk update, merge, saved views, keyboard-first triage.
Projects
Templates, milestones, sprints, Gantt with drag-reschedule and dependencies.
Tickets link into project work; time tracks in the same tables.
Documentation
Customer-scoped spaces with full-text search.
The runbook lives next to the tickets that need it.
Customers
Accounts, contacts, locations, assets, lifecycle stages, health.
Engagement timeline interleaves tickets, quotes, and notes.
Billing & Agreements
Contracts, rates and meters, invoices, credit notes, dunning.
Committed-minimum floors per agreement; Stripe and QuickBooks sync.
Reporting
Utilization, profitability, SLA compliance, executive scorecard.
Saved reports with scheduled delivery; drill-down per row.
Automation
Rules, templates, scheduled jobs, visual workflow builder.
Recurring tickets and invoices run on the platform scheduler.
Platform
SAML and SCIM, row-level-security tenancy, audit logs, API and webhooks.
New tenants provision on their own subdomain in seconds.
07:24
SLA math you can check.
Targets come from the default policy set. The clock pauses while a ticket waits on the customer; it never pauses while the customer waits on you. Try the arithmetic yourself.
Ticket created 09:00
- First response by
- 09:15
- 15m target
- Resolve by
- 11:20
- 2h target + 20m paused
09:00 createdclock paused 20m11:20 due
Critical ticket created at 09:00: first response due 09:15, resolution due 11:20, including 20 paused minutes while waiting on the customer.
Default policy set; per-customer and per-type overrides apply in the product. Escalation rules and breach alerts run on the same clock.
Pricing
One number. No asterisk.
Per technician, per month, everything included. The number itself publishes at launch; the shape of the deal is already fixed.
- Every module, day one
- Service desk, projects, docs, customers, billing, reporting, automation. No premium tier holding features hostage.
- Count technicians, nothing else
- Active operators are the only meter. Deactivated users are not billed; customer portal users are always free.
- Cheaper as you grow
- Volume brackets step the per-tech rate down. Final brackets publish at launch.
- Year-one floor lock
- The early-access cohort keeps the floor rate for the first twelve months. The rate does not move mid-term.
Per technician · per month
$TBDpublishes at launch
Early-access shops lock the floor rate for year one, whatever it turns out to be. That is the whole trick: get in early, keep the floor.
Volume bands · indicative
- 1 to 10 techsFloor rate
- 11 to 25 techsBelow floor
- 26 to 50 techsFurther below
- 50+ techsTalk to us
Not metered: tickets, customers, contacts, assets, storage, documentation pages, reports. Migration tooling ships in the box; white-glove migration is a fixed one-time fee, not a subscription.
Questions
The six questions that decide it.
Pricing, data ownership, migration, integrations, AI, timeline. Answered without varnish.
Every module: service desk, projects, documentation, customers, billing, reporting, automation. Billing is per technician per month. Count your techs; that is the math. Final numbers publish at launch, and the early-access cohort keeps the floor rate for year one.
You own it. Export is always available through the API or the admin UI, and a full GDPR-grade export covers every record the platform holds for your tenant. On cancellation you have 30 days to export everything before hard deletion.
CSV import for tickets, customers, contacts, assets, and contracts, with mapping templates per source PSA. Time entries and open-ticket SLA clocks are preserved. White-glove migration for large ticket histories is a fixed one-time fee.
M365 and Google Workspace sign-on, shared mailboxes, Stripe payment collection, and QuickBooks Online sync are built in, plus webhooks and a full REST API. RMM is deliberately out of scope: TitanPSA integrates with the RMM you already run instead of competing with it.
AI features are off by default and opt-in per tenant, surface by surface. Each one labels what data it sends and to which provider. No model training on tenant data. If you never turn them on, nothing leaves.
The early-access cohort is provisioning now, in small batches, under invite. Join the list below; batches stay small enough that onboarding gets real attention.
07:31End of story
Twenty-nine minutes, handled.
That was one morning in one queue. TitanPSA runs the rest of the day the same way: the ticket work, the project work, the documentation, and the invoice it all becomes.
Early access opens in waves. Join the list and we will reach out when your batch is up.