Terms of service
Final terms publish alongside the public launch. Below is the structural commitment — the operating relationship between TitanPSA and a paying tenant.
Subscription + billing
Per-technician monthly subscription, billed via Stripe. Plans, included features, and the early-access locked rate are documented on the pricing page. Billing disputes are handled support-side; charge-backs without contact are not the path.
Acceptable use
The platform is for managed-service-provider operations. No spam, no tenant-on-tenant abuse, no use of TitanPSA infrastructure to host or transmit unlawful content. We reserve the right to suspend tenants violating these norms with notice.
Uptime + service-level commitment
The launch SLA is 99.9% monthly availability across the core service-desk + billing surfaces. The operator portal status page publishes incident timelines and post-mortems. Credits for SLA misses follow industry- standard tiers; final terms publish at launch.
Tenant data ownership
You own your data, period. TitanPSA holds it as a processor on your behalf. Export is always available via API or admin UI. On termination, the 30-day export window from the privacy policy applies.
Limitation of liability
Standard SaaS limitation: liability capped at fees paid in the preceding 12 months. The full clause is in the ratified terms. Customers w/ enterprise contractual requirements can negotiate variants.
Termination
Either party may terminate the subscription with notice. Data export window + final invoice rules apply per the ratified terms. No early-termination penalties on month-to-month plans.
Contact
For contractual inquiries, write to legal@titanpsa.com.
This page is a pre-launch structural commitment, not yet binding terms of service. The final ratified terms are dated and versioned at the top of this page on launch day. Questions? Back home.